Ugh….

So I got my social security (retirement) benefits confirmation letter, and it stated my first check was being deposited 12/24.  (hello, already past.)  So I went online for my bank to check.

On 12/20 it showed a direct deposit for social security, for $0.00.  What the heck?

I called the bank; they confirmed this and said it looked like a test run, to see if it was a valid account.  But nothing had occurred since.

I called Social Security; automatron hell.  I went online.  It showed on 12/19 there was a deposit for the amount SS told me it was going to be, not $0.

I emailed my Social Security guy (who I had talked to and previously communicated with.)  He confirmed the deposit on 12/19, (and that my bank hadn’t rejected it/returned the funds), but when I told him what happened and asked for proof of the deposit, he said he couldn’t provide it by mail, and I had to visit my local Social Security office.  :: groan ::  (he was nice and apologized for the inconvenience, at least…)

I work until 12:30 tomorrow.  I will go home afterwards and pick up hubby to go with me.  I’m sure I’m going to enter bureaucratic hell.  Social security says they paid.  The bank says they didn’t.  Who’s going to budge?  I suspect I’ll get some paperwork (I hope) from the SS office, to take to the bank branch, of proof of deposit.  And pray they (my bank) find it or will accept it.  I will have to confirm with SS what bank/routing info they have, but it must be right or there wouldn’t be a ‘Social Security for my full name’ ACH direct deposit on my account (even if for the wrong amount, zero)….if they had it wrong, correct?

I’m flummoxed.  Hope for the best but prepare for the worst.  Why couldn’t this go smoothly?  😦

21 thoughts on “Ugh….

  1. Jean R.

    Boy, times change. I remember them doing the test deposit with a dollar when I applied. You'd think by now they'd warn people about what is happening and what is normal to look for and what isn't. A hassle but it will get straighten out and go smooth from there.

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  2. Margaret-whiteangel

    Oh Gosh one blames the other doesn't achieve anything.
    Hope you get it sorted out or they do and they will eventually it's just in the mean time. Too bad if you were relying on it as some I'm sure would be.
    Happy New Year..

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  3. Blondie's Journal

    Sounds like a total disaster, and haven't we all had it with automated voices and prompts, and for me, since I have a hearing disability, speaking with people with poor English sends me through the roof. But I guess that's different from your dilemma.

    I hope it works out, and keep us posted. I hope there is a silver lining for you and anyone who has an investment in these benefits.

    Jane

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  4. Blondie's Journal

    Sounds like a total disaster, and haven't we all had it with automated voices and prompts, and for me, since I have a hearing disability, speaking with people with poor English sends me through the roof. But I guess that's different from your dilemma. I hope it works out, and keep us posted. I hope there is a silver lining for you and anyone who has an investment in these benefits.Jane

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  5. Sharon Anck

    Being a former banker, I can say for sure that the zero dollar entry was the test run. All automatic payment places do a zero dollar test run to make sure the account number is correct and the transaction is accepted by the bank. The real thing should follow within a few days of the test run. Now the fun begins. Tracking down what happened to the correct deposit. I hope you had good luck with the SS admin. I remember when I signed up, the only difficult part was waiting to be served. That part was very bureaucratic. Take a number, wait for it to be called. But, once it was called, the lady who helped me was very friendly and easy to work with. I hope the same is true for you.

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  6. dkzody

    Never heard of a test run…seems very silly but your banker friend Sharon confirms it. My first SS check showed up as promised. I get my deposit on the second Wednesday of every month. My first annuity payout was mailed to me, they said that's how they do it and then I could respond with setting up automatic deposit. I did and it's worked like a charm. Hope the rest of your retirement payouts go better than Social Security.

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  7. Anonymous

    Never heard of a test run…seems very silly but your banker friend Sharon confirms it. My first SS check showed up as promised. I get my deposit on the second Wednesday of every month. My first annuity payout was mailed to me, they said that's how they do it and then I could respond with setting up automatic deposit. I did and it's worked like a charm. Hope the rest of your retirement payouts go better than Social Security.

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